Technical Customer Service Representative Tier 3

CANTON, GA 30114

Posted: 05/13/2024 Employment Type: Office Professional Industry: None Job Number: 18050

Job Description

Job Title: Technical Customer Service Representative Tier 3
Location: Canton, GA 30114
Pay: $26.00 per hour
Job Type:  Temp-to-Hire, Full-Time
Shift: 1st | Mon-Fri | 9am-6pm
Benefits: Medical, dental, vision, 401K

 Are you looking for a job that offers great benefits and recognizes superb workers?

Technical Customer Service Representative Tier 3 description:

Seeking a Technically Savvy Customer Service Representative with an Interest in Technical/Industrial Control products and willingness to learn * Makes product recommendations for basic customer requests * Sizing Contactors and Overloads * General Purpose VFD Selection * De-Rating VFD's for Single Phase Input * General Temperature Control Selection * Basic Transformer Selection * Relay Selection * Timing Relay Selection * Standard Enclosed Motor Starter Selection * Enclosure Selection * Full Knowledge of Return Authorization * Strategic Customer Assistance * Demonstrate thorough knowledge and application of technical specifications * Understand basic electrical principles and formulas * Application specific product recommendation * Basic Technical Support * Basic Motor Control Troubleshooting * Reading and Working Customers through schematics * Wiring Connections * Motor Nameplates * Basic VFD Troubleshooting * Basic Programming Operation * Basic PLC/PLR Support * Operation Temperature Control Support * Basic Programming Wiring Connections * Operation * Panel Meters * Timing Relays * Enclosures Sizing based upon components being housed * Efficiency & Proficiency in Processing Troubleshooting Calls with Customers * Provide Product Training for CSR and Production Groups * Assist Tier 1 and 2 CSR Training

Employ Partners, Inc. is hiring a Technical Customer Service Representative Tier 3 for our client in Canton, GA. In your role as a Technical Customer Service Representative Tier 3, you will be providing customers with quality Technical Customer Service.

Apply now to get the process started with us! 

Employ Partners, Inc. is a full-service staffing and recruiting firm. Our mission is to source, attract, engage, and retain quality employees for our valued clients in the local communities we serve. We are growing and always seeking great employees!


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