Job Title: Call Center Representative (Medical)
Location: Marietta (West Cobb Area)
Pay: $18.00 – $20.00 per hour
Job Type: Temp-to-Hire, Full-Time
Shift: Monday–Friday | 8:00am–4:30pm (30-minute lunch)
Work Schedule: Hybrid (On-site training for first 3 months, then fully remote)

Why You’ll Love This Role

Join a growing women’s health practice where you’ll make a real impact on patient experience. This is a great opportunity to get your foot in the door with a stable healthcare organization and transition into a fully remote role after training.

Call Center Representative Description

The Call Center Representative serves as the first point of contact for patients, providing a compassionate and efficient experience via phone, email, and messaging platforms. This role supports the front office team by ensuring patient communication is handled professionally and accurately.

Duties and Responsibilities

• Handle a high volume of incoming patient calls with professionalism and empathy
• Monitor and respond to patient emails in a timely manner
• Assist with patient messaging platforms (Klara)
• Support fax management as needed
• Provide accurate information regarding providers, services, and scheduling
• Communicate internally to resolve insurance and patient-related questions
• Maintain detailed and organized documentation of all patient interactions
• Occasionally visit clinic locations to strengthen provider knowledge and patient matching

Requirements

• Previous call center, medical office, or customer service experience preferred
• Familiarity with healthcare systems (ModMed/EMA preferred)
• Experience with insurance portals such as Availity, Cigna, or UHC is a plus
• Strong verbal and written communication skills
• Highly organized with the ability to multitask in a fast-paced environment
• Empathetic, patient-focused mindset
• Self-motivated and able to work independently
• Must have reliable high-speed internet and a distraction-free workspace

Additional Details

• Laptop provided
• Opportunity to transition to fully remote after training
• Stable, long-term opportunity in a growing healthcare environment

Apply today at www.employpartners.com
Employ Partners is a locally owned staffing firm serving Metro Atlanta and North Georgia. We specialize in connecting great people with great companies.